TERMS AND CONDITIONS & COVID SAFE POLICY
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MOBILE MARLINS SWIM SCHOOL TERMS AND CONDITIONS & ADDITIONAL COVID-19 POLICY:
Parents/Families and Mobile Marlins Instructors will advise Mobile Marlins if anyone in their home has tested and is awaiting results of anyone in their home has tested positive for COVID-19 or been to a hotspot or they are deemed as a close or casual contact by NSW Health.
Families will ensure all areas in the home and pool area are sanitised and kept to a high sanitary standard for hen Mobile Marlins Instructors are at their home.
Mobile Marlins must be informed us of any sickness. Please see cancellation policy as this applies to all cancellations.
All adults whilst instructors are on premisis must adhere to a 4m2 spacing rule. This excludes those from the same household.
Instructors can be closer than 1.5m during the lesson.
All spectators have to remain 1.5m away and 1.5m apart.
Instructors will wear a face masks or shield if required by you
Instructors will use sanitiser and disinfect all equipment used.
Instructors will use sanitiser between houses.
Mobile Marlins offers families the option of purchasing their own equipment which is kept at their ​own home/own pool for lessons
All Mobile Marlins Instructors are fully vaccinated for Covid-19 (vaccination certificate available on request)
COVID-19 plans are in place and instructors will log all time spent at your home.
Instructors have a Covid Safe Check in for Mobile Marlins you are able to log your time with Mobile Marlins with the Covid Safe App.
MOBILE MARLINS CANCELLATION POLICY
Makeup classes for cancellations are available once per monthly billing.
Our Notice period is worked out on our office hours of 8am - 6pm Monday - Saturday
Any cancellation that is received outside of these times, will result in your notice time starting when the office has opened – any cancellation will be received and time will start from the time our office opens if received outside of hours
More than 4 hours notice pre lesson for an illness – make up lesson offered at a time suitable to yourself and your instructor or full credit to come off your next invoice for the missed lesson
Less than 4 hours notice for illness - full charge is applied and no credit and no make up lesson will be offered
Cancellation of 1 x makeup lesson per 10 week term. If you have already used your cancellation quota full charges apply if cancellation is received at any time.
These policies apply in all cases of cancellation of your child's lesson.
Weather cancellation is only applied and make up lesson is offered in the case of a thunder or lighting storm. Reschedule of class at a time suitable to yourself and your instructor will be provided in this case. However, if you have already used your cancellation quota full charges apply.
Cancellation policy will apply all reasons: sick child or parent, broken pool or equipment, planned holidays during the 10 week lesson plan.
Weather cancellation for cold or windy unsuitable conditions and thunder and lightning are excluded for these Terms and Conditions. All final decisions will be made on suitability for lessons by your instructor.
WEATHER - as a guide for you
Most pools and therefore our lessons are in the outdoors – please do not forget to apply sunscreen prior to your lesson and wear sun protection for all lessons – this should be for every lesson on cloudy and sunny days as sun protection should always be used when swimming
We still hold lessons on a warm rainy day – we are getting wet in the pool anyway and we can still learn to swim in these conditions
If you feel you do not want to go ahead with lessons in these conditions – Please see our Cancellation Policy for a guide to any makeup in these circumstances
THUNDER STORMS AND LIGHTNING
AT MOBILE MARLINS WE DO NOT SWIM IF IT IS LIGHTNING OR THUNDERSTORMS AS IT IS DANGEROUS TO BE IN THE WATER DURNING THESE CONDITIONS
If the weather forecast is for Thunder storms and Lightning at your home, we will call you or text message you before your scheduled class time or alternatively, you can call us 0474034035 to discuss.
If your instructore is part of the way through your child’s class and there is Thunder Storms or Lightning, your class instructor will cease the lesson and deem conditions unsafe. Your Mobile Marlins instructor will arrange make up time missed at your next lesson or a time that suits you and your instructor.
YOUR POOL’S TEMPERATURE
If your pool is too cold it is not contusive to holding a lesson. Please refer to our Cancellation Policy. You are responsible for your pool conditions and safety for lessons.
PARENT GUIDELINES AND CODE OF CONDUCT
Safety and general Pool Quality before and during each lesson
As we rely on using your pool for lessons and the quality of lessons is relying on the quality of your pool, it is your responsibility to ensure that the following are checked at least 24 hours prior to class beginning and advising Mobile Marlins if your pool is not safe for your child’s lesson.
Checklist for Safety and Quality for lessons:
Your pool chemicals and water quality are correct within health regulations.
Heating is on and working effectively
You regularly complete the Royal Life Saving Home Pool Safety Check
Your pool is to display CPR signage as per the above pdf
Your home and pool comply with your local council regulations
Before each class your pool and fenced off area are checked for hazards
Before each lesson all pool cleaners are turned off and out of the pool
You must check for spiders and other animals which could be in the water or filters, also checking for potential hazards and obstacles for all children instructors and spectators.
Insurance requirements state you must have a first aid kit accessible near the pool.
If our instructors deem the pool unsuitable for a lesson in relation to any of the above, your class will be cancelled and no credit of makeup class will be offered
SUPERVISING RESPONSIBLE ADULT AND TIME MANAGEMENT
A parent or responsible adult over the age of 18 must supervise your child before, during and after the class
This supervising person is to remain at the home for the duration of the class and once the class is over (at your class finish time) they must promptly handover your child from your instructor – you will be charged additional class time if you are not on time for handover at the end of the lesson
Parents/carers watching: we would prefer you to watch your child’s lesson. You will then be able see how your child’s skills grow each week and their progression
Please be aware that your child’s lesson starts at the time you have booked.
IMPORTANT: Please make sure that your child has all their equipment ready and they are fully dressed for their lesson so getting prepared does not take up their lesson time. Your child’s instructor will be booked for another lesson after yours so will only be at your pool for your allocated time slot.
General Safety around your pool area at all times (during the lesson)
No person is running within the pool area
Your pool needs to be 1.8m depth if your child is to learn diving. Diving will only be taught under direct supervision
Any child jumping into the pool is under direct instruction.
WHAT YOU NEED FOR YOUR LESSON
Your child will need to have their swimming costume, goggles, flippers (if at that level) sunscreen. These items are your responsibility to have each week. Mobile Marlins Instructors will use their own equipment unless you have your own unless you would prefer to purchase your own to be kept at your home for lessons. We will advise you what you need if this is the case
Our Instructors do not teach with any flotation devices (ie: floaties) we prefer to assist your child to learn to swim without them, unless previously discussed. Please ensure any flotation devices are out of your pool for the lesson.
Please ensure all pets are away from the pool area before, during and after the lesson.
Please ensure that no other children are swimming in the pool during lessons. Our instructors are only responsible for the child who is having their lesson for the duration of the lesson.
Please ensure other children and adults do not interfere with the lesson.